At Sweethaven Education we pride ourselves on developing individuals to reach their full potential. As a part of the group here you will be working with and learning from a team of experts with a true passion for what they do and a real drive for staying at the forefront of ICT innovation.

We are committed to pairing the right roles with the right people and to developing people’s strengths whilst continuously encouraging thinking outside the box.

Not only do we work hard together, we play too! Check out our recent team activity here

Some highlights of working for Sweethaven include:

  • Friendly team
  • One-to-One training
  • Wide-ranging skill development
  • Tailor made progression plans
  • Company healthcare available
  • Purchase discounts
  • Social & team building activities

Whether you’re looking to enter at apprenticeship level or are already a technical guru, keep checking this site to see what career opportunities are available. Alternatively send us an email to enquire further: This email address is being protected from spambots. You need JavaScript enabled to view it.

Job Description – 1st Line Technical Support

Primary Job Function

  1. To manage all incidents and customer requests from receipt to resolution and closure
  2. To complete daily server monitoring checks in line with company procedure
  3. To ensure service level agreement standards are met
  4. To promptly complete any admin paperwork and documentation
  5. Keep accurate records of all site information using IT Service Management tools
  6. Promote best practices and adhere to change control process
  7. Accurately plan and organise working week
  8. Submit Weekly Performance reports and attend Weekly Performance meeting

Read more ...

01737 228 208

Sweethaven House, Trehaven Parade,
Woodhatch, Reigate, Surrey, RH2 7LL

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